Refund & Return Policy

Last Updated: July 2026

At Tormik Gems, we take pride in offering authentic natural gemstones, minerals, and gemstone products. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

The item must be unused and in its original condition.
The product must be returned in its original packaging.
Proof of purchase (order number or receipt) is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Custom-cut or customized gemstones
Personalized products
Items damaged after delivery due to customer handling
Gift cards (if applicable)

Natural Stone Disclaimer

Our gemstones and minerals are 100% natural. Because every natural stone is unique, variations in:

Color
Pattern
Shape
Crystal formation
Inclusions
Size

are normal and are not considered defects.

Product images are provided for reference. The actual stone may vary slightly from the photographs.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package.

Please include:

Your order number
Clear photos of the item
Photos of the packaging
Description of the issue

Email:
info@tormikgems.com

WhatsApp:
+92 348 5949959

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method.
Processing time is generally 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

We shipped the wrong item.
The product arrived damaged.
The product is defective.

We recommend using a trackable shipping service and purchasing shipping insurance for valuable gemstone items.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return procedure after delivery.

Exchanges

We replace items only if they are:

Damaged during shipping
Defective
Incorrectly shipped

If you would like to exchange an item, please contact us before returning it.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

Tormik Gems

📧 Email: info@tormikgems.com

📞 Phone / WhatsApp: +92 348 5949959

🌐 Website: https://tormikgems.com

Customer Satisfaction Promise

At Tormik Gems, we are committed to providing authentic natural gemstones with honest descriptions and excellent customer service. If you experience any issue with your order, we'll work with you to find a fair and satisfactory solution.