Shipping & Payments
At Tormik Gems, we carefully package every mineral, crystal, and gemstone specimen to help ensure it reaches you safely from the mountains of Gilgit-Baltistan to your collection.
Shipping
We offer shipping to customers in Pakistan and internationally, subject to destination availability and applicable import regulations.
Order Processing
Orders are normally prepared and dispatched after payment has been successfully confirmed.
Because many of our specimens are individually selected, inspected, photographed, and carefully packaged, processing times may vary depending on the product and order.
If additional time is required to prepare your order, we will contact you using the contact information provided during checkout.
International Shipping
International orders are shipped from Pakistan.
Delivery times depend on the destination country, shipping service, customs processing, and local postal or courier services.
International customers should understand that:
Delivery times are estimates and are not guaranteed.
Customs clearance may cause additional delays.
Import duties, taxes, customs fees, or other charges may apply.
Any applicable customs duties or import taxes are generally the responsibility of the customer.
Customers are responsible for ensuring that minerals, gemstones, crystals, or other products can legally be imported into their country.
Tormik Gems cannot control delays caused by customs authorities, postal services, courier companies, weather, or other circumstances outside our control.
Shipping Address
Please provide a complete and accurate delivery address when placing your order.
Tormik Gems is not responsible for delays or additional costs caused by incorrect, incomplete, or outdated delivery information supplied by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
Email: info@tormikgems.com
WhatsApp: +92 348 5949959
We will make reasonable efforts to correct the address before the order is dispatched.
Packaging
Mineral and gemstone specimens can be fragile, particularly larger crystals and specimens with delicate formations.
We take care to package orders appropriately using protective materials designed to reduce the risk of damage during transportation.
Each specimen is inspected before packaging and dispatch.
Damaged Packages
If your package arrives visibly damaged, please photograph the package and the contents before opening or immediately after opening it.
If the specimen has been damaged during transportation, contact us as soon as possible at info@tormikgems.com and provide:
Your order number
Photographs of the package
Photographs of the damaged specimen
Any relevant information about the delivery
We will review the situation and work with you toward an appropriate resolution.
Lost or Delayed Shipments
If your shipment appears to be delayed or lost, please contact us.
We may need to contact the relevant postal or courier service to investigate the shipment.
International shipments can occasionally experience delays due to customs, transportation, weather, or other circumstances beyond our control.
Payments
Tormik Gems accepts the payment methods displayed and available at checkout.
Available payment methods may vary depending on your country, order, currency, and payment-provider availability.
Payment Confirmation
Orders are processed after the required payment has been successfully received or authorized.
If a payment fails, is cancelled, or cannot be verified, the order may be placed on hold or cancelled until the payment issue is resolved.
Payment Security
Where payments are processed through third-party payment providers, payment information may be handled directly by the relevant payment provider.
Tormik Gems does not intentionally request or store your complete payment-card credentials through email, WhatsApp, or other unsecured communication channels.
Customers should only provide payment information through the payment methods and checkout processes officially provided by TormikGems.com.
Currency
Prices may be displayed in the currency available on the website or checkout.
For international transactions, your bank or payment provider may apply currency-conversion fees or exchange rates that are outside the control of Tormik Gems.
Any additional bank, payment-provider, currency-conversion, customs, or import charges should be considered separately from the product price unless explicitly stated otherwise.
Taxes, Duties & Import Charges
For international orders, the customer may be responsible for applicable:
Import duties
Customs charges
Local taxes
VAT or equivalent taxes
Clearance fees
Other charges imposed by the destination country
These charges can vary between countries and are outside the control of Tormik Gems.
Customers should check their local import requirements before placing an international order.
Questions About Shipping or Payments
If you have questions about shipping, delivery, payment methods, or an existing order, please contact us:
Tormik Gems
Braskoor, P.O. Box Tormik
Roundu, Skardu
Gilgit-Baltistan, Pakistan
Email: info@tormikgems.com
WhatsApp: +92 348 5949959
We are happy to assist you with your order.
Last updated: September 2026
